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Frequently Asked Questions (FAQ)
We specialize in high-quality art supplies tailored for miniaturists, model makers, doll makers, and architects. Our products are sourced from reputable brands known for their durability and performance. We prioritize quality to ensure that both hobbyists and professionals can achieve outstanding results in their projects.
Yes, our selection includes products that meet the standards of professional artists and creators. Whether you’re working on intricate miniatures, detailed models, or architectural designs, you can trust that our supplies are designed to deliver excellent results.
Shipping times depend on your location and the shipping method chosen at checkout. Typically, if products are located at one of our US/EU warehouses orders are processed within 1-3 business days, while other international orders may take 5-15 business days. You will receive a tracking number once your order has shipped, allowing you to monitor its progress. For more detailed information, please visit our Shipping Information page.
Yes! We offer free worldwide shipping on orders over $70. Simply ensure your cart total meets this amount at checkout to qualify for free shipping, making it easier to stock up on your favorite supplies.
Absolutely! Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your shipment through our website or the carrier’s tracking page.
We offer a wide range of products specifically designed for miniaturists and model makers, including high-quality paints, adhesives, tools, and DIY miniature kits. Our selection also includes supplies for doll making and architectural projects, ensuring you have everything you need for your creative endeavors.
If your order arrives damaged, please contact our customer service team within 7 days of receipt. We will work with you to resolve the issue quickly, whether through a replacement or refund, as customer satisfaction is our top priority. Please visit our Returns & Exchanges Page for more information.
Yes, we accept returns and exchanges within 30 days of purchase, provided the items are unused and in their original packaging. For more details on how to initiate a return, please refer to our Returns & Exchanges Page.